Consider the following guidelines when you use ServiceNow sources:
The first time an incremental load job runs to capture change data for a ServiceNow source, the job retrieves and loads only the change records that are created after the date and time specified in the associated ingestion task. You can specify the date and time when you configure the source in the
application ingestion
task wizard. However, when you resume a stopped or aborted job, the job begins propagating change data from where it last left off.
The data stored in some ServiceNow objects can be retrieved only if the API client is configured with the maint and nobody roles.
Mass Ingestion Applications
does not retrieve data from such source objects that require the ServiceNow Mass Ingestion connection to be configured with the maint and nobody roles.
Incremental load jobs configured for ServiceNow sources do not capture change data for the objects that do not contain the sys_updated_on field.
Incremental load jobs and combined initial and incremental load jobs configured for ServiceNow sources do not detect and replicate the renaming of source fields.
Mass Ingestion Applications
retains the masking configuration of source fields on the target. For example, if a masked field on the source contains the value 1234****, the corresponding field on the target also contains the value 1234****.
Mass Ingestion Applications
does not propagate fields of the following ServiceNow data types:
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