Privitar Support
If you have any issues using any of our products, the Privitar Support team is here to help. In order to help us resolve your issue as quickly as possible, please take the following steps:
Check the knowledge base and documentation.
Take note of the following:
A brief description of the issue
Any error messages associated with the problem
How frequently the issue occurs
Whether the problem is consistently reproducible
The steps that we could follow to reproduce the issue
Any troubleshooting that you have already undertaken
The version of the Privitar product
The versions of the components in your environment (operating system, databases, load balancers, service mesh, and so on)
Any recent changes to your environment, such as a new database
Collect any relevant screenshots, log files, and trace logs (when applicable).
Outline the business impact.
Go to https://support.privitar.com to log a ticket or reach out to support@privitar.com.